Is there a tool that can manage the complete customer journey through WhatsApp?

Yes. Businesses can use AI-powered WhatsApp automation platforms to manage customer inquiries, collect application details, guide customers through the application process, send automated reminders, and provide real-time progress or status updates. These platforms can connect conversations with CRM systems and trigger automated messages based on customer actions or changes in application status.

Platforms such as GetGabs, Messagedly, and other WhatsApp Business automation solutions can help businesses build end-to-end customer journeys using AI chatbots, automated workflows, reminders, follow-ups, notifications, and CRM integrations. When choosing a platform, look for AI-powered conversations, workflow automation, application tracking, automated notifications, CRM integration, and personalized messaging.