Are you looking for best ecommerce CRM tools for your business? You are at right place. Customer satisfaction is the standard of every company. Earlier, communication couldn’t be held manually due to the unavailability of advanced data storage techniques, which we now have. At that time, customers did not communicate with the business after the purchase, so processing claims and refunds took time. 

The clients dominated processing time for solving issues in those times as a standard. Still, nowadays, every product purchase depends on experience and a convincing conversation with the buyer going through the purchase. 

In response, it enriches the expectation to depend on messages entirely. You should have asked yourself if you are a company owner:

• Could you hold up your customers?
• How will you manage your customers’ relationships and communication with your trusted customers?
• Are you facing problems such as customer relationship management, and are you costing time and money?
• Do you want to avoid managing complicated and existing methods to develop better client relationships?

So there’s no need to worry since we’ll review some of the top Customer Relationship Management (CRM) solutions you can use to enhance sales, save time, remain in touch with your customers, and understand their wish lists.

Top 10 E-commerce CRM Tools

CRM technologies are used worldwide to manage client relationships by centralizing all information and communication. There is no need to use multiple software and databases because all customer data can be kept and accessible by all employees in the business.

Let’s look at the best CRM tools. 

1. Pipedrive

One of the best E-commerce CRM tools in the market, Pipedrive has an amicable interface that makes introducing it to any company easier. In this software, there is room to add 1000 email addresses, which is very pleasing for small enterprises. This offers various personalization and linking of applications.

Pros: 

• Pipedrive is an immensely customer-friendly tool that offers 2GB storage per contact at a meager cost.  
• With AI-enhanced functionality, software is designed to give you the best insights for industries. 
• This will elaborate the information about your company, such as marketing strategies, and help track communication for chats, calls, and emails. 

Cons: 

• Pipedrive users should be aware that it does not have a way of tracking client reactions to applications.
• It does not offer an extensive automation section, and functions such as phones and emails are additional expenses.
• There is no distinct section for leads and customers, which may need to be clarified for the firm if it has many customers.

Pricing:  

Pipedrive offers three pricing levels: Essential, Advanced, and Enterprise. The Essential tier’s cost starts at $12.50. The advanced level is better suited for medium-sized businesses, giving 5GB of storage per client. It may be upgraded to an “Enterprise” level account with personalized onboarding.

Pipedrive also offers two months free if you pay annually rather than monthly. Furthermore, you may sample it for free for 14 days before deciding whether or not to continue using it. Given the affordability and benefits of Pipedrive, it is a popular choice among many SMBs.

Recommendations:

The digital marketing and growth director, Veronica Miller of VPN Overview, said about Pipedrive, “This is one of the easy-to-configure and user-friendly CRM software. The reason behind referring to it is its clarity and speed; this is a brilliant data model sandbox that permits you to modify and suits your needs as they are.”

2. Monday.com

Another CRM software Monday will help you maintain customer data and integrate it by offering safety to the essential data.

Pros:

• Monday.com implements private board functionality and time monitoring.
• Customers are allowed to make 100,000 actions per month.
• You are allowed to set automatic reminders like assigning tasks and due dates. 

Cons:

• Pricing of the software is unpredictable as the cost depends on many factors, such as the number of users, the size of commitment, and many other factors. 
• Instead, CRM software works like a work management system.
• It only provides a 14-day trial as there is no free tier, which is insufficient to get used to the tool. 

Pricing:

The cost of Monday.com CRM could be challenging, as it provides four basic plans for a group of 5 people. However, according to the size of the team, the price will be changed. Hence, the best technique is to ensure you speak with the team before buying. The basic plan starts from $39 for a group of five people. 

Recommendations: 

Monday.com is especially recommended by Chief Marketing Officer Gerrid Smith of Fortis Medical Billing: “This is a very beneficial tool for me and my regular tasks. The linking functionality of the software is good, which I like most. They allow me to simplify my work procedure and maintain all my accounts in a single place.”

3. Hubspot

To promote your service and solve customer relationship problems, Hubspot is one of the best solutions. This is one of the top choices for clients as it offers workable solutions free of cost. 

Pros: 

• This is the best solution to establish relationships with consumers, offering them good features like email marketing, tracking tools, and lead generation for social platforms. 
• Gives authority to link more than 300 integrations with digital tools. 
• It equips characteristics like sales pipeline reporting and live chats.
• The CRM solution gives a free trial plan, email marketing plan, and free list segmentation. This provides access to captured information and lead generation. 
• The best way to simplify team communication is by offering a communication inbox to scale discussions. 

Cons: 

• The plan cost can go up to $1200 monthly as its premium features are costly.
• In each basic plan, every customer can have one email. 

Pricing: 

Hubspot provides free plans at the start to test the software, which is unique. You can buy the premium features it offers. Businesses can buy all the features as its add-ons are engaging for enterprises. 

Recommendations: 

At SEO Analytics Pro, Grant Hill, the Ecommerce expert, says, “This software is straightforward to deploy and configure Hubspot. The feature I liked about this software is that it enables users to sync their data and import an Excel document that obtains all of their companies and contacts.”

4. Zoho CRM

Zoho CRM has been working for 15 years and is cloud-based software. This service is available for small- and large-scale enterprises. 

Pros:

• Zoho CRM is a software developed in Java. An AI-powered sales attendant assists businesses in making better leads and advertisement decisions. 
• Access to match the insight of data and personalized dashboards offered by this solution. 
• An AI-powered assistant allows us to make finer decisions to ease sales decisions, promote marketing recognition, and display the best time to communicate with customers. 
• You can check the visual reports with its mobile version. Your data will be safe with this, and it helps in team management.

Cons:

• After buying the plan, businesses can access its advanced features, as the basic version only has a few features. 
• Users may need help getting used to many features.

Pricing:

Zoho comes in four tiers with different features. The basic plan starts from $14 but only protects three team members and does not offer Zia-AI.

Recommendations: 

The business development manager of Buyer’s Guide, Matt Weidle, loves the Zoho CRM and says this is simple to comprehend and easy to use. The services of this CRM recognize the behavior of leads attained by the tool. The features of Zoho CRM are convenient and valuable for sales experts for their regular work routine.”

5. Freshwork

Another best e-commerce CRM, Freshwork, comes with all the tools that streamline your sales process. When a customer comes to your website, this solution will offer access to analyze the lifecycle of customers right from the starting moment. 

Pros: 

• Freshwork offers features like omnichannel customer support, Fresh desk, fresh chat, AI self-service chatbots, and a fresh caller cloud-calling system, emphasizing the necessary deals for your brand.
• It can manage Facebook Messenger and live chats, holds up to 1000 contacts, and supplies tracking of the websites.
• This AI-based software makes contact scoring, robust integrations, and lead management possible.
• Freshsale is GDPR compliant and gives the best customer service.
• This will allow you mobile access to respond to leads and investigate dashboards.

Cons: 

• Restricts third-party integration.
• Purchasing the enterprise version offers lead generation management.

Pricing:

Freshwork offers a basic plan with costs of $15 for the lowest plan. 

Recommendations: 

CEO and co-founder Mark Valderrama of Aquarium Store Depot states, “Freshwork comes with interesting UI design and color scheme with user-friendly and quick campaign process of email, within expansion to a report and dashboard system. This solution is preferred for individuals to comprehend the easy workflow of the app.”

6. Salesforce

Salesforce is the leader in cloud-based CRM software. It provides innovative solutions for operating a business efficiently and increasing sales for startups and large corporations.

Pros: 

• Salesforce CRM’s user-friendly design makes it easy to use.
• It also helps integration and assists mobile users.
• It offers the most easy navigation.
• It offers the most effective automation and company management. It comes with 24-hour customer service. It provides incredible sales and marketing services since it comes with Built-in lead scoring.

Cons: 

• It is extremely pricey because each user determines the price.
• There is a relatively high learning curve because there are so many features.

Pricing: 

Four options are available, starting with basic, which is unrestricted, followed by essentials, which costs $25 per user each month.

Recommendations:

Dustin Porreca, SEO manager at Elevate Demand, says, “I enjoy how Salesforce can be customized to match my business requirements. When you have the correct architecture, you may not only make your sales and support teams’ duties simpler, but you can also obtain tremendous insight into the most important KPIs for your firm.”

7. Close CRM

Close CRM is the best tool for operating your team.  It comes with a brilliant UI interface, supports the business in stretching its deals, and supports the use of every opportunity.

Pros:

• It makes it easier to communicate with consumers in the exact location; SMS, video calling, and texts all take place in the same inbox.
• It gives the same room for customer discussions.
• It is an ideal tool for managing a hybrid workforce that works remotely worldwide.
• It gives comprehensive overviews of each transaction. It offers reporting, analysis, and insights into team dynamics. 

Cons:

• The software is only available in the United States, United Kingdom, and Canada, and challenging to link the SMS features. 

Pricing:

The starting price is $29 for the basic plan and one of the top practical tools, especially for those who can only spend a little. 

Recommendations:

‍ According to the FATJOE CEO, Joe Davies, the best feature of this software is that “the best feature I like the most when searching leads is being able to scroll down based on parameters. You can acquire absolute details. A nice feature is the ability to dial the leads based on recently contacted contacts.”

8. EngageBay

Suppose you’re looking for a solution to help streamline business by enhancing customer relationship management. In that case, EngageBay is an excellent CRM tool—the all-in-one tool to solve customer problems. And you have several automation features. 

Pros:

• It helps to monitor and report multiple activities. 
• Businesses can assign numerous tasks to teams as it has a streamlined task-assigning app, allowing them to move forward.
• An absolute mailbox ensures you get access to all emails that teams have sent to you.  

Cons:

• The integration of the Google Meet option is unavailable for managing meetings.
• There is a limited number of templates for designing documents.

Pricing:

EngageBay offers features that make it marketing-focused, like web pop-ups and email sequences, with a free plan for forever. This is the best plan for beginners who can only spend a little money, as it is a free plan that will last forever. 

Recommendations:

Vincent Amodio, Founder of Icon Medical Centers, states, “The all-in-one CRM EngageBay facilitates you to manage an unlimited number of contacts and grow robust relationships with customers by keeping their all details in one place.”

9. Salesmate

Salesmate is one of the exciting and practical tools for recording calls, dropping off voicemails, call transfers, and masking. 

Pros:

• It gives you a single location to manage sales and an inbox to receive all messages. It aids in providing 5-times quicker customer service.
• It efficiently manages and tracks emails. It offers improved security and privacy. It comes with sophisticated integrations and an API.
• It facilitates the easy creation and administration of leads. It helps teams collaborate more effectively.
• It has outstanding security levels, including GDPR and CCPA compliance. It’s mobile-friendly. It is ideally suited to large-scale organizations with global operations.

Cons:

• Limited features, making it only ideal for small enterprises.

Pricing:

It starts at $12 per year and includes a 15-day trial.

Recommendations:

Alex Savvy, Co-Founder and Editor-in-Chief of Comfynorth, states, “Salesmate is the sole CRM and phone system that our firm utilizes. We tested many other well-known CRMs for the finance industry, but Salesmate proved to be the most effective and convenient option for our specific needs.”

10. Insightly

This is a sales-attentive tool and a business.

Pros:

• It strengthens customer interactions with features such as lead tracking and routing.
• It includes all marketing, sales, and third-party integration tools in one spot. It offers connections through platforms like Dropbox, MailChimp, pipeline management, and email.
• It facilitates calendar and event management. It features an intuitive UI. 

Cons:

• This tool does not provide a live support feature.
• The amount needs to be paid to add the call feature.

Pricing:

It comes with three 3-tier basic plans. The first plan is free but needs to provide lead generation. The next plan charges up to $33 per user per month.

Recommendations:

Tanner Arnold, President and CEO of Revelation Machinery, advises adopting Insightly. He comments, “The use of Insightly has helped our organization become more structured.” We can run the necessary reports to keep track of every project, lead, or opportunity. 

Conclusion

Customer relationships are one of the most suitable characteristics of every business, and CRM tools divert how the work is done. In the beginning, this looks like a CRM tool that is not distinct from the features of the spreadsheet. 

Although all the work going on behind the scenes can be updated with spreadsheets in terms of CRM, it will update the real-time work and reduce the chance of errors. Every company should consider the advantages and disadvantages of all CRM tools guided by investing in one without a query. CRM tools are transforming the customer experience industry and are here to remain.

Also Read: 9 Effective Ways to Improve E-commerce Customer Service